Identity theft

Are your images being used on an external profile? We do not tolerate such behavior on our platform and will help you to resolve the incident.

Locating the fake profile

We first need to locate the profile so that we can identify and disable it. To do this, we need your help. We need the profile ID, which you can determine as follows, in order to carry out a successful database search:

Open the LOVOO website www.lovoo.com and log in with your profile data.
Search for the profile to be reported, e.g. in your chat messages.
When you have found the profile, right click on the profile picture and on “Open in new tab”.
Copy the entire link from the address bar of your browser (this reveals the user ID to us).
Inform us of the incident and the user ID using our contact form.

We recommend that you then file a report with your local police authorities. Our Customer Care Team will send you all the important information you need for communicating with the authorities.