Measures

Using a variety of measures, we aim to prevent false profiles from doing harm on LOVOO in the first place.

Prevention

Encryption of data transmission:

Encrypted and securely authenticated data transmission between the LOVOO app or website and the LOVOO system makes it more difficult for attackers to falsify or misuse data transmissions.
Invalid or duplicate email addresses, which could be used for the creation of spam profiles, are prevented.

Verification:

Users who have verified their profile are identified as such on the platform so that every user can clearly recognize whether a user is genuine or not. Profiles with limited verification (e.g. no valid email or photo verification) will have limited access to the LOVOO platform.

Continuous improvement:

The intelligent and rule-based algorithms of the Anti-Spam system are continuously improved on the basis of previously detected and repelled spam attacks.

Intelligent identification

Spam profiles are automatically identified in real time with rule-based and intelligent machine learning algorithms. Warnings from users via the LOVOO app, website or via email are evaluated manually and automatically in order to identify both individual spam attempts and bigger spam waves. New information regarding the behavior of potential spammers is used to subsequently search user profiles for spammers and identify any that may be present.

Combating

We make the lives of spammers, scammers and fakers difficult. Profiles identified as such are blocked manually or automatically. Blocked users may only communicate with others again once they have verified their profile (e.g. with photo or SMS verification). This also ensures that so-called false positives (profiles incorrectly classified as spam) may also continue to use their profile.